You had a problem while staying at a hotel and the receptionist was very helpful. Write a letter to the manager of the hotel. In your letter, – describe the problem that you had – explain how the receptionist helped you – suggest ways to prevent the problem from happening again.

Dear Sir or Madam, My name is John Dutton and I had the unpleasure of facing an unfortunate event during my stay at your hotel.

However

, I had a thrilling experience of being taken into the care of one of your employees, Karen. She was amazing and I am writing

this

to address

this

event. My stay happened from the 7th of May until yesterday, on the 11th. Since I had a few meetings to attend nearby, I booked it strictly for business and for myself. My hope was, after an exhausting day, to arrive in a neat bedroom, just waiting for me to take a shower and fall asleep. Contrary to my expectations, my room was uninhabitable. Dirt spread everywhere on the bed and all over the bathroom, the light was dimmed and flickering, and bedsheets were torn apart.

Nonetheless

, I received the pressing and invaluable attention from Karen, who did everything she could to attend to my needs. I was eager with the speed at which she secured me a different room, without wasting any time.

Additionally

, I was granted free breakfast during my days left there, which was a nice bonus.

Nevertheless

, it is important that an incident like

this

never happens again. To achieve that I suggest thoroughly checking and preparing a bedroom before making it available. Best regards, John.