Write a letter to an airline manager regarding your bad experience on a recent flight. Pease say Where and when did you fly? - What happened on the flight? - Give a suggestion how this issue could be resolved or prevented.
I am writing to express my dissatisfaction with my
last
flight with your company. My flight was on 25th May 2023 from Turkey, Antalya to Germany, Berlin.
I came to a gate when it was opened, therefore
I was the first in a line. Unfortunattly
, It took 15 minutes to get on the board and I was Correct your spelling
Unfortunately
last
who Correct article usage
the last
took
a seatWrong verb form
take
,
because the cabin crew said that my Remove the comma
apply
cabbin
Correct your spelling
cabbage
baggadge
Correct your spelling
bag
too
big. I did not agree Add a missing verb
was too
becase
it was just a backpack. They started to argue in Correct your spelling
because
a
Change the article
an
incredebly
rude Correct your spelling
incredibly
manier
.
In my opinion, you should make changes Correct your spelling
manner
in
your rules. The first is to stay loyal to Change preposition
to
you
clients if Correct pronoun usage
your
size
of Add an article
the size
Correct article usage
the cabbin
cabbin
Correct your spelling
cabin
cabbin'
baggadge
is a little bit bigger Correct your spelling
baggage
when
it should be. The second wish is to change Correct word choice
than
a
cabin Correct article usage
the
crew
behaviour to Change noun form
crew's
more
polite.
Thank you in advance for your attention to Add a missing verb
be more
this
issue. I hope you will find a solution to stop your emploees
Correct your spelling
employees
be
rude Wrong verb form
being
with
your's clients.
Yours faithfully,
Ivan BergChange preposition
to
Submitted by Igo on
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task response
To further enrich your response, you might consider providing more details about the rudeness encountered for a clearer understanding.
coherence and cohesion
Consider proofreading your message to correct minor grammatical and spelling errors for an even smoother reader experience.
logical structure
You structured your letter very well, keeping your argument clear and straightforward.
single idea per paragraph
You effectively used paragraphs to separate your ideas, enhancing readability.
greeting and closing
Your greeting and closing were appropriately formal, suiting the context of a complaint letter.
The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.