Dear Mr. Wilson,
I am writing to let you know about the problem caused by James, who is our new receptionist. Recently, I observed that he was rude to one of our colleagues when he was asked about the reason he had not transferred a call from a client.
Let me explain the situation to you
further
. The incident happened yesterday when James did not forward a client's call to our team, which resulted in us losing time with that client. When my fellow employee questioned him about Linking Words
this
mistake, he behaved inappropriately and did not clarify the whole scenario to him.
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Moreover
, he accused my team member of lying.
Would you please address the matter with James regarding the whole situation as it can affect the business and reputation of the company in the market? I suggest assigning him a few training sessions on customer service or maybe shifting him to a different department within the firm.
Thank you for your consideration.
Yours faithfully,
Robin MathewLinking Words
Leena Kapoor