You have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter: Describe the problem the new employee has caused Explain how other employees about the new employee’s conduct Say how you expect the HR manager to address the situation.
Dear Mr. Wilson,
I am writing to let you know about the problem caused by James, who is our new receptionist. Recently, I observed that he was rude to one of our colleagues when he was asked about the reason he had not transferred a call from a client.
Let me explain the situation to you
further
. The incident happened yesterday when James did not forward a client's call to our team, which resulted in us losing time with that client. When my fellow employee questioned him about this
mistake, he behaved inappropriately and did not clarify the whole scenario to him.
Moreover
, he accused my team member of lying.
Would you please address the matter with James regarding the whole situation as it can affect the business and reputation of the company in the market? I suggest assigning him a few training sessions on customer service or maybe shifting him to a different department within the firm.
Thank you for your consideration.
Yours faithfully,
Robin MathewSubmitted by Leena Kapoor on
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coherence cohesion
To further improve, ensure each paragraph focuses tightly on a single subject for optimal clarity.
task achievement
Consider giving more details about the impact of the problem and suggestions for resolution to fully address the task.
structure
Effective use of paragraphs to structure the letter.
tone
Appropriate tone for a formal letter.