You recently bought a piece of sports equipment from an online store. When you first used the piece of sports equipment, you found a problem with it. write a letter to the manager of the online store. In your letter describe the problem with the piece of sports equipment say what happened because of the problem explain what you would like the company to do

#piece #sports #equipment #store #first #manager #company

Dear Sir or Madam, I am writing to bring to your attention some issues regarding a cricket

bat

that I recently purchased from your virtual store. I ordered a cricket

bat

from your online store on 5th April 2024, and the company delivered a product on 10th April 2024 when I opened my parcel, unfortunately, I found the product was partially damaged. The upper side of the sock was broken into pieces, and the lower part was

also

not in good condition. As I mentioned above, the upper side of the

bat

was damaged, so there was a problem

while

playing with

this

, it was very difficult to maintain the grip.

On the other hand

, the lower portion of the

bat

was unable to serve the purpose because it was impossible to hit the ball with a damaged base. I am reaching out to you with the hope that your company can address

this

matter. I kindly request you to investigate

this

matter and find out the reasons for

this

damage. I humbly request you to either replace my product or give me a refund. Thank you for considering my request. I look forward to hearing from you. Kind regards, Aisha.

Submitted by Kirandeepkaur on Tue Apr 23 2024

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coherence cohesion

Double-check for minor typos and grammatical errors to further enhance the clarity of your message.

task achievement

Consider adding more specific details about the intended use of the cricket bat and any previous communication with the company for a fuller response.

logical structure

Your letter is well-structured, presenting your complaint, the impact of the issue, and your request clearly.

suitable writing tone

You maintained a polite and appropriate tone throughout, which is essential in complaint letters.

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4Linking words
meeting the goal of 7 or more
1Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

7 paragraphs

201 words

8.50

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

anticipation
defect
malfunction
inconvenience
disappointment
remedy
replacement
refund
resolution
patronage
loyalty
customer service
timely
efficient

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