You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter • describe the problem you had with the tickets • say why you were unhappy with the staff • suggest what action the train company should take

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Dear Sir, I hope

this

Linking Words

letter finds you well. I am Lahiru Maduranga, I am living in Clyde north suburb and I am writing

this

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letter to lodge a complaint regarding my ticket issue and the unhelpful staff.

This

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incident happened

Change preposition

apply

show examples

last

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friday

Change the capitalization

Friday

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(20/04/2024) at Berwick station. I

have

Unnecessary verb

apply

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planned my journey on week before and I bought online tickets as well(13/04/2024).

According to

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the

schedule

Add a comma

schedule,

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I reached the station in time. When I went to the ticket counter, the officer who checked the tickets said that

this

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ticket

Wrong verb form

was

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not valid. I questioned

about

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apply

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the reason and he did not reply

Change preposition

to me

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Furthermore

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, I was disappointed with the situation I faced. At least, I expected a reasonable justification from the ticketing officer. I was waiting

such

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a long time to sort out

this

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matter, but nobody assisted me.

This

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was the main reason I was unhappy with the staff.

Moreover

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, I suggest you

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apply

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look into

this

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matter and kindly do the necessary refund. Meanwhile, I appreciate

Correct pronoun usage

it if

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you could educate the staff on customer care essentials. I am waiting for

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apply

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immediate action and a reply letter from you in

this

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regard. Your's Sincerely, Lahiru Maduranga

lahiru_80Sun Apr 28 2024

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Coherence and Cohesion

Ensure to use varied sentence structures to enhance readability.

Task Achievement

Use punctuation appropriately, especially when dealing with dates to ensure clarity.

Task Achievement

Try to maintain a consistent formal tone throughout the letter for consistency.

Task Achievement

The letter effectively conveys the problem with the tickets and the issue encountered with the staff.

Coherence and Cohesion

The organisation of ideas into paragraphs is well done, aiding the letter's logical flow.

6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
10
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

198 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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