You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter • describe the problem you had with the tickets • say why you were unhappy with the staff • suggest what action the train company should take
Dear Sir,
I hope
this
letter finds you well. I am Lahiru Maduranga, I am living in Clyde north suburb and I am writing this
letter to lodge a complaint regarding my ticket issue and the unhelpful staff.
This
incident happened on
Change preposition
apply
last
friday
(20/04/2024) at Berwick station. I Change the capitalization
Friday
have
planned my journey on week before and I bought online tickets as well(13/04/2024). Unnecessary verb
apply
According to
the schedule
I reached the station in time. When I went to the ticket counter, the officer who checked the tickets said that Add a comma
schedule,
this
ticket is
not valid. I questioned Wrong verb form
was
about
the reason and he did not reply Change preposition
apply
me
.
Change preposition
to me
Furthermore
, I was disappointed with the situation I faced. At least, I expected a reasonable justification from the ticketing officer. I was waiting such
a long time to sort out this
matter, but nobody assisted me. This
was the main reason I was unhappy with the staff.
Moreover
, I suggest you to
look into Remove the particle
apply
this
matter and kindly do the necessary refund. Meanwhile, I appreciate if
you could educate the staff on customer care essentials.
I am waiting for Correct pronoun usage
it if
an
immediate action and a reply letter from you in Remove the article
apply
this
regard.
Your's Sincerely,
Lahiru MadurangaSubmitted by lahiru_80 on
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Coherence and Cohesion
Ensure to use varied sentence structures to enhance readability.
Task Achievement
Use punctuation appropriately, especially when dealing with dates to ensure clarity.
Task Achievement
Try to maintain a consistent formal tone throughout the letter for consistency.
Task Achievement
The letter effectively conveys the problem with the tickets and the issue encountered with the staff.
Coherence and Cohesion
The organisation of ideas into paragraphs is well done, aiding the letter's logical flow.