You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter describe the problem you had with the tickets say why you were unhappy with the staff suggest what action the train company should take

Dear sir, I am writing

this

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letter to draw your attention to the inconvenience I faced with your travel organization. Let me explain my situation,

last

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weekend, I was supposed to travel by your train,

therefore

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I reserved the seat for me prior a week. Unfortunately,when I reached the station that time duty

staff

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checked my ticket and asked me not to get on the train, because that seat was already occupied and I was completely shocked.

In addition

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, when I asked to

staff

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, he was very rude and did not even listen to my concerns. Even though I had proof of my booked ticket , the authorized

staff

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refused to take my complaint, so I am updating you about

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matter.

To conclude

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, I am advising them to train the agency not only to take strict action against that

staff

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person but

also

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to provide me

a

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with a

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refund for that ticket price. I am looking forward to getting your response as soon as possible. Yours sincerely Parth