You have traveled by air had an unpleasant flight. Write a letter to the airline company Manager about the following: - Describe the flight - Explain what was the problem - ask how this issue can be solved
Dear Sir or Madam,
I am writing
this
letter to complain about the bad experience that I had while
travelling with your airlines from Canada to the USA last
week for my business trip. My boss booked a week trip with Emirates airline tickets
with flight number XRZ45 for 5 people with a departure time of 7:00 am on the morning, of 7th May 2024 .
When we entered there for the boarding , our online tickets
were not approved because of some technical error . In addition
to this
, we were asked to get approval from the higher authority. Although
it was an error made by the airline service as they were not giving preference to the Online tickets
that were booked before 5th May , still we were charged extra for the new tickets
which was really unsatisfactory.
I would like to request that you should train your employees to assist the customer with any of the circumstances they face. Moreover
, you can help me to refund the extra cost of the ticket that I have paid because of the inconvenience by your department. Otherwise
, it will cause huge damage to your company's name.
I hope you will take prompt action on this
matter.
Yours Sincerely
Gurpreet KaurSubmitted by gp04101995 on
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coherence cohesion
To achieve a higher score, ensure that each paragraph focuses on a single idea clearly. This will improve the logical flow of the letter.
task achievement
You should be more specific about the problem and the inconvenience caused. For example, how much extra you were charged and what specific assistance you need.
task achievement
Use a more formal and professional tone when addressing a complaint to an airline company’s manager. Phrases like 'Otherwise, it will cause huge damage to your company's name' can be rephrased more politely.
coherence cohesion
You have included a greeting and a closing, which adds to the overall coherence of the letter.
task achievement
The letter describes the situation and makes a clear request for a refund, which shows an understanding of the task prompt.