IELTS Writing Correction Service
Writing Samples
Band 7.5

You recently purchased a product from an online store and are unsatisfied about its quality. Now, you want to avail refund for the product but are unaware of the company’s return and refund policy. Write a letter to the customer relationship officer requesting information about the refund policy and in your letter, write: • Why you are writing • Why you are seeking refund • When you want refund

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Respected Customer Officer, I would like to express my dissatisfaction with the quality of the
product
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 which I ordered through your reputed online platform Shoppee.
Hence
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, I need your support to understand the company's
refund
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 policy and request a full
refund
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.
Last
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 month, I ordered a juicer from your online portal but when it got delivered I was appalled by the
product
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's poor quality, where the buttons were broken and visible stains can be seen across its body. I had
a
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apply
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high hope for the quality of your items on seeing the advertisements,
whereas
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 I experienced the complete opposite in reality.
Thus
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, I would like to request a full
refund
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 for
this
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product
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.
However
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, I cannot able to find the company's return &
refund
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 policy on the portal.
Hence
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, seeking your guidance in helping me with that information about claiming refunds for damaged goods. I am planning to buy another juicer
product
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 by next month and
hence
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, requesting you to attend to
this
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 issue soonest and send me the
refund
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 in 2 weeks time.
Also
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, I have enclosed my order receipts and photos of the
product
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 delivered
along with
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this
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 letter for your kind reference. Yours faithfully, Ram

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task achievement
To achieve a higher task response score, clarify the request for a refund policy information. Including more specific details about when you received the product would also add clarity.
coherence cohesion
Consider making your request for guidance on the refund policy more explicit and distinct from your explanation of the problem with the product to enhance coherence.
suitable writing tone
Your letter maintains a polite and formal tone, which is suitable for addressing a customer relationship officer.
logical structure
The letter has a clear logical structure, starting with the reason for writing, followed by the issue with the product, and ending with the request for a refund.
single idea per paragraph
Each paragraph focuses on a single idea, contributing to overall clarity.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • dissatisfied
  • refund policy
  • customer relationship officer
  • defective
  • substandard quality
  • urgent
  • original form of payment
  • refund request
  • urgency
  • return process
  • advertised standards
  • clarification
  • refund timeline
  • return authorization
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