The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The chart and table illustrate the

satisfaction

rates of passengers in the United States regarding airlines and detail five aspects of air travel for the years 1999, 2000, and 2007.

Overall

, it is evident that the level of customer

satisfaction

showed a significant upward trend, with the highest growth observed by airlines in

satisfaction

with aspects of flying related to ticket prices. It is clear from the bar chart that 65% of employees were satisfied,

while

32% of them were dissatisfied in 1999. The

satisfaction

ratio in 2000 increased by just 4% from 1999,

while

the dissatisfaction rate decreased from 32% to 29% during the same period.

Additionally

, in 2007, the percentage of

satisfaction

rose rapidly to 72%, with dissatisfaction accounting for 24%. Looking

a

Correct article usage

apply

show examples

closer at the table, as can be seen that

satisfaction

with the courtesy of flight attendants was 88%, 90%, and 92% for the years 1999, 2000, and 2007, respectively.

Similarly

,

satisfaction

with the courtesy of check-in/gate agents was 87%, 88%, and 89% for the same years.

Satisfaction

with the price of tickets showed an increase from 45% in 1999 to 65% in 2007.

Satisfaction

with schedules remained consistent at 75% in 1999 and increased to 79% in both 2000 and 2007. As for comfort seats,

satisfaction

data was not recorded for 1999 and 2000.

In contrast

, it was recorded as 47% in 2007.