You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Dear Sir or Madam, I am writing to express my deep dissatisfaction with the experience I had

while

Linking Words

attempting to use the train tickets which I had purchased two weeks prior. My Zurich trip vouchers were bought from your authorized agent online and I printed them out before the journey

last

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Monday. Upon attempting to board the scheduled train, we were informed the barcodes on the vouchers were invalid.

Therefore

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, not only our travelling plan was disrupted

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apply

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but

also

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had the additional cost of consuming new sets of train passes. Despite the inconvenience caused, I was really disappointed with the attitude and handling methods of your ticketing office staff. We requested him to verify the printed vouchers with the agent,

however

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, he rejected our request with a dismissive and rude attitude.

Moreover

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, no assistance has been offered to solve the problem. I was so frustrated, and it was clear that your employee did not even bother to lend a hand to resolve the issue. Considering

this

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experience, I urge your company to investigate

this

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matter thoroughly and provide me with a full refund for the unusable tickets.

Additionally

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, service training is required for your representatives to communicate and handle

such

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situations with customers to show the level of hospitality. I am looking forward to hearing from you soon. Yours faithfully, Philip Lee

leephilip933Thu May 30 2024

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task achievement

Provide a little more detail about how the situation affected you and what specific actions you expect from the company.

coherence cohesion

Strengthen the logical flow by ensuring each paragraph clearly connects with the next. For instance, make a clear link between the problematic experience and your request for a refund and better staff training.

task achievement

You clearly described the problem with the tickets, including all relevant details.

coherence cohesion

The greeting and closing of the letter are appropriately formal and polite.

9
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

222 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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