You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

Dear Sir or Madam, I am writing to express my deep dissatisfaction with the experience I had

while

attempting to use the train tickets which I had purchased two weeks prior. My Zurich trip vouchers were bought from your authorized agent online and I printed them out before the journey

last

Monday. Upon attempting to board the scheduled train, we were informed the barcodes on the vouchers were invalid.

Therefore

, not only our travelling plan was disrupted

,

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but

also

had the additional cost of consuming new sets of train passes. Despite the inconvenience caused, I was really disappointed with the attitude and handling methods of your ticketing office staff. We requested him to verify the printed vouchers with the agent,

however

, he rejected our request with a dismissive and rude attitude.

Moreover

, no assistance has been offered to solve the problem. I was so frustrated, and it was clear that your employee did not even bother to lend a hand to resolve the issue. Considering

this

experience, I urge your company to investigate

this

matter thoroughly and provide me with a full refund for the unusable tickets.

Additionally

, service training is required for your representatives to communicate and handle

such

situations with customers to show the level of hospitality. I am looking forward to hearing from you soon. Yours faithfully, Philip Lee