You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: give details of what went wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take
Dear Sir or Madam,
I am writing to express my dissatisfaction during my stay at your hotel "The Diamond Villa".
I arrived at your property on June 7, 2024, for the 2 weeks stay. I was on an important professional visit sponsored by my company.
Although
I was very excited to spend my days in your hotel and experience your exclusive hospitality, my experience was not that great.
During this
time of year, the weather was supposed to be sunny but unfortunately, it turned out to be rainy because of the unexpected storm "Ria Storm". Due to
this
, I was experiencing extreme cold in my room. Despite my multiple complaints regarding the excessive cooling in the room, no decisive action was taken by the hotel maintenance staff to resolve my issue although
they provided me with an extra blanket as a remedy.
I regret to inform you that I had an unpleasant experience, and it affected my overall
performance at work. I would like to request you to refund my booking amount.
Please reply at your earliest convenience.
Yours faithfully,
SandeepSubmitted by sandeepniet17 on
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task achievement
Mention how the hotel can improve its services in addition to requesting a refund for a more balanced approach.
coherence cohesion
Ensure each paragraph focuses on a single idea for improved clarity.
task achievement
You clearly explained the problem and how it affected your stay in detail.
coherence cohesion
The letter has a clear structure with appropriate greetings and closing.
task achievement
The writing tone is suitable for a formal complaint letter.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.