The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The presented pie charts provide information regarding how Parkway Hotels visitors rated the hotel's

customer

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service based on asking the same questions of around 100 guests.

Overall

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, at the beginning of the period, excellent contributed the least to the

rate

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of hotel services ,

while

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satisfactory was the most significant

customer

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rate

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.

At the end

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of the period, the good state became the largest part of the

customer

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satisfaction

rate

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,

whereas

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, the lowest contribution was made by the very poor. In 2005, the excellent sector accounted for 5% of

customer

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service and experienced a nearly sixfold increase to about one-third of the whole in 2010.

In addition

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, the number of customers who were good with services was 14% at the beginning and

this

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figure had significant growth and reached 39%

at the end

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of these 10 years. The most fallen among these figures belongs to satisfactory with 28% decreased (from 45% to 17%) during

this

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given time. In 2005, the amount of satisfied customers that were poor and very poor related to

customer

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rate

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was 21% and 15% respectively and both decreased after 5 years and reached 12% and 4%.