The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts provide information about customers' satisfaction with the Parkway Hotel in 2005 and 2010, which was divided into 5 levels of customer service; excellent,good,satisfactory,poor,and very poor.

Overall

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,more than 50% of clients,who visited the hotel in the year 2005, were quite satisfied and poor in rating.

Conversely

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, in 2010, more than 80% of the results displayed outstanding as satisfactory level and above.

Furthermore

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, the customers rated as poor and very poor from 36% to 16%,consecutively.

Firstly

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, almost half of visitors rated satisfactory in 2005, followed by poor with over one-fifth and good with 14%

while

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the people rated excellent standing at 5%.

On the contrary

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, the outcome of business after 5 years dramatically increased to 28% as excellent.

In addition

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,the good level considerably grew from 14% to 39% in 2010.

Similarly

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, the two with the lowest satisfaction,namely poor and very poor, more than halved in 2010,which means an improvement in customer service.