You have recently faced a problem at the airport. An employee of the airport helped you with this matter. Write a letter to the airport manager and say: - What was the problem - How did that person help you - Suggest the manager to praise this employee in some way

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Dear Sir, I am Lovish Kakkar. I recently travelled to Barcelona from Toronto Pearson International
Airport
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via
Flight
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FX-1130. I am writing
this
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to inform you about a difficult situation that I faced at the Toronto
Airport
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and how a helpful worker there assisted me with that hindrance. To give more details, my
flight
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was scheduled for 7 PM in the evening. I reached the
airport
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at around 3.30 PM to avail the benefits of early check-in.
While
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approaching the
flight
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check-in desk, I found that my passport was missing. I started panicking because I was sure that I placed it in a small documents folder belonging to me.
As a result
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, I started roaming around the
airport
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looking for it
while
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sweating profusely. I even called the Taxi Driver who dropped me there but he could not find it either. Fortunately, an
employee
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of your
airport
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noticed
this
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and came forward to help me.
Firstly
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, he told me to relax and offered me a bottle of water. After that, he informed his co-workers about the situation. He himself started to look for it and
finally
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, after a search of almost an hour, we found it near a vending machine close to Gate number 3. The
employee
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's name is Mr Gurinder Singh (
Employee
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ID- 123567). He is working as a Customer Service subordinate.
This
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letter is a display of gratitude to him and the
airport
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authority because of them, I could catch my
flight
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on time. I would suggest you arrange for a show of respect for Mr Gurinder
such
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as an
Employee
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of the
month
Capitalize word
Month
show examples
Award for his great contribution to excellent customer service. I hope my suggestion will be considered and Mr. Gurinder be promptly rewarded. Yours faithfully, Lovish
Submitted by komalverma271999 on

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coherence cohesion
Consider organizing your paragraphs more clearly to enhance logical flow. For example, start a new paragraph when describing the problematic situation, another for the employee's actions, and a separate one for your suggestion to the manager.
task achievement
Make sure you proofread for minor grammatical errors or awkward phrasing. While the letter is mostly clear, slight refinements can enhance clarity and readability.
task achievement
You provided a detailed explanation of the problem and how the employee helped you, which fulfills the task achievement criterion very well.
task achievement
Your letter maintains a polite and respectful tone throughout, which is appropriate for addressing an authority figure like an airport manager.
coherence cohesion
The greeting and closing are effectively used, clearly framing the beginning and end of your letter.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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