There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter, describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved

Dear Mr Jane I'm John from
reception
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the reception
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part . Unfortunately ,
i
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I
show examples
have had an issue with
reception
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the reception
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area
. we didn't
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have
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enough people to
service
for 20
vistor
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visitors
last
day . And the
reception
areas didn't have enough
chair
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chairs
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and
sofa
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a sofa
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in there .
the Customer
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The customer
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quite
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is quite
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angry and
uncomfy
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uncomfortable
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for
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with
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this
service
. I maintain that
reception
are
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is
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very important simply because it's my
hotel'
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hotel's
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face . I
belive
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believe
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you know that
,
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apply
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the visitor will remember the
kindly
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kind
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and gentle
receptioner
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reception
and they will
comback
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comeback
come back
. So from my point of view , the
reception
area
need
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needs
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2 people more to good
service
.
Beside
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Besides
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that
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that,
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we need some
equiment sush
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equipment such
as chairs, tables, or some massage machines for the visitors when they waiting . It's be great if have some
desert
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dessert
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or lemon juice for
service
. I
sure
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am sure
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that the visitors don't have any
complains
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complaints
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for
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about
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reception
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the reception
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area
anymore . I'm looking forward to hearing some
ideal
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ideas
show examples
from you . Best regards Mr John from
Reception
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the Reception
show examples
area
Submitted by quynhtranhbh on

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grammar
Make sure to proofread for grammatical errors and improve sentence structure for clarity and correctness. For example, instead of 'I maintain that reception are very important,' it should be 'I believe that the reception area is very important.'
task achievement
Consider elaborating on the complaints a bit more to fully articulate the issues. For example, you can include specific visitor feedback to make your point stronger.
task achievement
You have successfully mentioned each required component: describing the complaints, stating the importance of the reception area, and suggesting improvements.
suitable writing tone
Your tone is appropriate for a professional letter, and you have included a polite greeting and closing.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
What to do next:
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