You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like to company to take.

✨ Do you want to improve your IELTS writing?
Dear Mam/Sir My name is Gursewak
singh
Change the capitalization
Singh
show examples
and I am from Toronto, Canada.
Last two
Correct word choice
Two
show examples
week
Fix the agreement mistake
weeks
show examples
ago I purchased a new
laptop
from
HP
Correct article usage
the HP
show examples
store.
Furthermore
,
Last
week when I was using my
laptop
. suddenly,
Window
Correct article usage
the Window
show examples
getting fail
Wrong verb form
is failing
show examples
and my whole work is
distubed
Correct your spelling
disturbed
.
Moreover
, Now my situation is really very bad. And I wanted to replace my
laptop
as soon as possible because
everyday
Replace the word
every day
show examples
I
done
Wrong verb form
do
show examples
my job on
laptop
Correct pronoun usage
my laptop
show examples
. So, please let me. If It takes too much time to replace
then
palease
Correct your spelling
please
refund me. Thanks. Your customer, Gursewak
singh
Change the capitalization
Singh
show examples
Submitted by damandhillon75026 on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

single idea per paragraph
Ensure that each paragraph expresses a clear, single idea to improve readability and coherence.
coherence
Proofread your letter for grammatical errors and typos. For example, 'window getting fail' should be 'the operating system failed.'
task achievement
Clearly state your desired action. For example, specify if you want a full refund or a replacement laptop within a certain timeframe.
task achievement
Provide more context to support the severity of the issue. This helps in making a stronger case for replacement or refund.
complete response
The letter contains all the necessary components: introduction, explanation of the situation, and a call for action.
suitable writing tone
The tone of the letter is appropriate and polite, which is suitable for this type of formal correspondence.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • flaw
  • purchase date
  • troubleshooting steps
  • affecting
  • repair
  • replacement
  • refund
  • contact information
  • follow-up
  • model
  • issue
  • malfunction
  • defective
  • customer service
  • warranty
  • inconvenience
  • resolution
  • immediate action
  • sincerely
  • regards
What to do next:
Look at other essays: