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Band 6.5

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
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The two pie charts compare the results of
questionnaire
Add an article
a questionnaire
show examples
of
Change preposition
on
show examples
 customer
service
Use synonyms
 in the Parkway Hotel in 2005 and 2010.
Overall
Linking Words
, it can be clearly seen that customer satisfaction was significantly better in 2010 compared to 2005. Looking into details in 2005 only 5
percent
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 and 14
percent
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 of
customers
Use synonyms
 responded as excellent and good respectively. Most part of
Use synonyms
customers
Correct article usage
the customers
show examples
 just under
a
Correct article usage
apply
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half
were
Unnecessary verb
apply
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responded as satisfactory. Reminder
customers
Use synonyms
 were not satisfied with customer
service
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,
specifically
Add a comma
specifically,
show examples
 21
Use synonyms
percent
Change the spelling
per cent
show examples
 said poor and 15
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percent
Change the spelling
per cent
show examples
 very poor. In 2010 the percentage of
customers
Use synonyms
 who responded as excellent and good increased markedly.
For example
Linking Words
 excellent made 28
percent
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while
Linking Words
 good made 39
percent
Use synonyms
. 17
percent
Use synonyms
 of responders said satisfactory which was much less than that of 2005. Poor and very poor responses from
customers
Use synonyms
 were
also
Linking Words
 far less than in 2010 compared to 2005.
For
Linking Words
instance
Add a comma
instance,
show examples
 poor
service
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 was 17
percent
Use synonyms
 meantime very poor
service
Use synonyms
 was 12
percent
Use synonyms
.

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Vocabulary: Replace the words service, percent, customers with synonyms.
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Vocabulary: Rephrase the word "undefined" in your introduction.
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Vocabulary: Only 6 basic words for charts were used.
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Vocabulary: The word "compare" was used 3 times.
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