You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: • Introduce yourself • Explain the problem • And state what action you would like to from the company

#tv #week #home #work #customer #service #report #help #company #action

Dear Sir or Madam My name is Oqila and I am a regular customer of your shop. I have always been very satisfied with the qualities of all of your products which are affordable.

However

this

time I am writing to complain about the TV that I

have

Unnecessary verb

apply

show examples

purchased from your store seven days ago. And I have found out that it is not working properly. A week ago I bought an Artel 65 Smart TV for 1000$. I unpacked and tried to turn it on as soon as I got home. But I could not hear the voice that was coming out of the TV because of the low volume. To make matters worse , the screen was not clear to watch. I contacted customer service and asked them for help.

Unfortunately

Add a comma

Unfortunately,

show examples

they never showed up to help. To resolve the problem, I would appreciate it if you could replace the item of yours in three days. If you are not on time, I would be grateful if you could give me a full refund

instead

. I look forward to your reply and resolution to my problem. Yours faithfully Oqila

Submitted by omondavlat91 on Thu Aug 01 2024

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suitable writing tone

Ensure to maintain a consistent tone throughout the letter, avoiding abrupt transitions.

single idea per paragraph

Make sure each paragraph focuses on a single idea to enhance clarity.

logical structure

The letter has a clear and logical structure, making it easy to follow the progression of ideas.

greeting and closing

The opening and closing are appropriately structured, addressing the recipient respectfully and providing clear information about the sender.

complete response

A complete response is provided, detailing the problem, the actions already taken, and a request for resolution.

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3Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
2Grammar mistakes
 

7 paragraphs

191 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

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