You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: • Introduce yourself • Explain the problem • And state what action you would like to from the company

Dear Sir or Madam My name is Oqila and I am a regular customer of your shop. I have always been very satisfied with the qualities of all of your products which are affordable.

However

,

this

time I am writing to complain about the TV that I

have

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apply

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purchased from your store seven days ago. And I have found out that it is not working properly. A week ago I bought an Artel 65 Smart TV for 1000$. I unpacked and tried to turn it on as soon as I got home. But I could not hear the voice that was coming out of the TV because of the low volume. To make matters worse , the screen was not clear to watch. I contacted customer service and asked them for help.

Unfortunately

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Unfortunately,

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they never showed up to help. To resolve the problem, I would appreciate it if you could replace the item of yours in three days. If you are not on time, I would be grateful if you could give me a full refund

instead

. I look forward to your reply and resolution to my problem. Yours faithfully Oqila