You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: & Introduce yourself. & Explain the problem. & And state what action you would like from the company.

#tv #week #home #work #customer #service #report #help #company #action

Dear Sir/Madam, I am writing to you to express my disappointment with the TV I purchased from your company

last

week. My name is Arthur and I am a loyal customer who has always trusted your brand for quality products. Unfortunately, when I got home and set up the TV, I discovered that it was not functioning properly. The screen keeps flickering and the sound cuts in and out intermittently, making it impossible to enjoy watching any programs. I immediately called your customer service hotline to report the issue, but despite multiple attempts, I have not received any assistance or resolution to my problem. I kindly request that your company

sends

Correct subject-verb agreement

send

show examples

a technician to inspect and repair the TV as soon as possible. Alternatively, I would appreciate a replacement or a refund for the faulty product. I believe that as a valued customer, I deserve prompt and efficient service to rectify

this

situation. I trust that you will take

this

matter seriously and provide a satisfactory solution promptly. I look forward to hearing from you soon and resolving

this

issue. Yours faithfully, Arthur

Submitted by omondavlat91 on Fri Aug 02 2024

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coherence cohesion

To achieve a higher score, ensure that each paragraph transitions smoothly to the next. Although your paragraphs are clear, some transitional phrases can help in linking ideas for an even better flow.

task achievement

Be more specific about the actions you want the company to take. For example, stating a preferred time for the technician's visit can make your request clearer.

task achievement

The letter has a polite and professional tone, which is very suitable for formal communication.

coherence cohesion

Each paragraph is focused on a single idea, which makes your letter clear and easy to follow.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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2Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
1Grammar mistakes
 

7 paragraphs

183 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

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