IELTS Writing Correction Service /
Writing Samples /
Band 7.5

You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: & Introduce yourself. & Explain the problem. & And state what action you would like from the company.

#tv #week #home #work #customer #service #report #help #company #action
Dear Sir/Madam, I am writing to you to express my disappointment with the TV I purchased from your company
last
 week. My name is Arthur and I am a loyal customer who has always trusted your brand for quality products. Unfortunately, when I got home and set up the TV, I discovered that it was not functioning properly. The screen keeps flickering and the sound cuts in and out intermittently, making it impossible to enjoy watching any programs. I immediately called your customer service hotline to report the issue, but despite multiple attempts, I have not received any assistance or resolution to my problem. I kindly request that your company
sends
Correct subject-verb agreement
send
show examples
 a technician to inspect and repair the TV as soon as possible. Alternatively, I would appreciate a replacement or a refund for the faulty product. I believe that as a valued customer, I deserve prompt and efficient service to rectify
this
 situation. I trust that you will take
this
 matter seriously and provide a satisfactory solution promptly. I look forward to hearing from you soon and resolving
this
 issue. Yours faithfully, Arthur
Submitted by omondavlat91 on

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coherence cohesion
To achieve a higher score, ensure that each paragraph transitions smoothly to the next. Although your paragraphs are clear, some transitional phrases can help in linking ideas for an even better flow.
task achievement
Be more specific about the actions you want the company to take. For example, stating a preferred time for the technician's visit can make your request clearer.
task achievement
The letter has a polite and professional tone, which is very suitable for formal communication.
coherence cohesion
Each paragraph is focused on a single idea, which makes your letter clear and easy to follow.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Essentional vocabulary list for IELTS Writing 7+

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Topic Vocabulary:
  • customer service
  • purchased
  • faulty
  • malfunction
  • resolution
  • prompt
  • replacement
  • refund
  • technician
  • urgent
  • escalate
  • unsatisfactory
  • disappointed
  • appreciate
  • address
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