You are Dimitar Borisov/Elena Borisova. You stayed at a holiday resort recommended by your travel agent. However, you did not enjoy your stay due to a number of difficulties. Write a formal letter complaining about the service the hotel offers.

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Dear Sir/Madam, I am writing
this
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letter to express my dissatisfaction with the
service
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It is important to use synonyms in your writing, as you will lose marks if you repeat words from the question and use the same words in your essay over and over. If you do that, it will show the examiner that you have a limited vocabulary and you want to do the opposite for a high band score.

provided at the Sunshine Hotel. Two weeks ago, I booked a private resort with a travel agency for the long weekend holidays to spend quality time with my family. We arrived at the destination on
Fridays's
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Fridays

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night at 10 pm. There was no luggage assistance provided as
this
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Usage of linking words is important in IELTS writing. They help create clear connections between ideas in your writing. They improve the flow of your essay by showing relationships between paragraphs and sentences. Using appropriate linking words demonstrates your ability to write cohesively and will help you achieve a higher band score.

was included in the package and
then
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Usage of linking words is important in IELTS writing. They help create clear connections between ideas in your writing. They improve the flow of your essay by showing relationships between paragraphs and sentences. Using appropriate linking words demonstrates your ability to write cohesively and will help you achieve a higher band score.

when we went to a reception for check-in services, nobody was there we waited there for twenty minutes, the
service
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It is important to use synonyms in your writing, as you will lose marks if you repeat words from the question and use the same words in your essay over and over. If you do that, it will show the examiner that you have a limited vocabulary and you want to do the opposite for a high band score.

was not friendly and the hotel was not clean as the tables, and chairs were dirty. When we tried to contact the Manager, there was no response given. The package included all meals and other facilities
such
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Usage of linking words is important in IELTS writing. They help create clear connections between ideas in your writing. They improve the flow of your essay by showing relationships between paragraphs and sentences. Using appropriate linking words demonstrates your ability to write cohesively and will help you achieve a higher band score.

as a pool, spa, and entertainment. Dinner was in very small quantity to feed 4 people, there was no follow-up
service
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It is important to use synonyms in your writing, as you will lose marks if you repeat words from the question and use the same words in your essay over and over. If you do that, it will show the examiner that you have a limited vocabulary and you want to do the opposite for a high band score.

as well to address the customer's issues. The experience was terrible, it made my vacations distressed. It would be greatly appreciated if any compensation could be provided. I would
also
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Usage of linking words is important in IELTS writing. They help create clear connections between ideas in your writing. They improve the flow of your essay by showing relationships between paragraphs and sentences. Using appropriate linking words demonstrates your ability to write cohesively and will help you achieve a higher band score.

like to give some suggestions for customer
service
Use synonyms

It is important to use synonyms in your writing, as you will lose marks if you repeat words from the question and use the same words in your essay over and over. If you do that, it will show the examiner that you have a limited vocabulary and you want to do the opposite for a high band score.

that the upper management should supervise the staff activities daily or there should be a customer communication policy. I hope
this
Linking Words

Usage of linking words is important in IELTS writing. They help create clear connections between ideas in your writing. They improve the flow of your essay by showing relationships between paragraphs and sentences. Using appropriate linking words demonstrates your ability to write cohesively and will help you achieve a higher band score.

matter is taken into account. Yours sincerely, Elvona Barisova
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task achievement
Be a bit more specific in detailing the difficulties faced during your stay to make your complaint more impactful.
coherence cohesion
Try to better organize the paragraphs by separating the description of different issues. This will enhance the clarity of your letter.
task achievement
The writing tone is suitably formal for a complaint letter.
coherence cohesion
The greeting and closing are appropriately used, reflecting a good understanding of letter format.
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