IELTS Writing Correction Service /
Writing Samples /
Band 7.5

You are Dimitar Borisov/Elena Borisova. You stayed at a holiday resort recommended by your travel agent. However, you did not enjoy your stay due to a number of difficulties. Write a formal letter complaining about the service the hotel offers.

#dimitar #borisov #elena #borisova #holiday #resort #travel #agent #difficulties #service #hotel
Dear Sir/Madam, I am writing
this
 letter to express my dissatisfaction with the
service
 provided at the Sunshine Hotel. Two weeks ago, I booked a private resort with a travel agency for the long weekend holidays to spend quality time with my family. We arrived at the destination on
Fridays's
Change noun form
Fridays
show examples
 night at 10 pm. There was no luggage assistance provided as
this
 was included in the package and
then
 when we went to a reception for check-in services, nobody was there we waited there for twenty minutes, the
service
 was not friendly and the hotel was not clean as the tables, and chairs were dirty. When we tried to contact the Manager, there was no response given. The package included all meals and other facilities
such
 as a pool, spa, and entertainment. Dinner was in very small quantity to feed 4 people, there was no follow-up
service
 as well to address the customer's issues. The experience was terrible, it made my vacations distressed. It would be greatly appreciated if any compensation could be provided. I would
also
 like to give some suggestions for customer
service
 that the upper management should supervise the staff activities daily or there should be a customer communication policy. I hope
this
 matter is taken into account. Yours sincerely, Elvona Barisova
Submitted by rk366704 on

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task achievement
Be a bit more specific in detailing the difficulties faced during your stay to make your complaint more impactful.
coherence cohesion
Try to better organize the paragraphs by separating the description of different issues. This will enhance the clarity of your letter.
task achievement
The writing tone is suitably formal for a complaint letter.
coherence cohesion
The greeting and closing are appropriately used, reflecting a good understanding of letter format.

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