IELTS Writing Correction Service
Writing Samples
Band 7.5

You are Dimitar Borisov/Elena Borisova. You stayed at a holiday resort recommended by your travel agent. However, you did not enjoy your stay due to a number of difficulties. Write a formal letter complaining about the service the hotel offers.

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Dear Sir/Madam, I am writing
this
Linking Words
 letter to express my dissatisfaction with the
service
Use synonyms
 provided at the Sunshine Hotel. Two weeks ago, I booked a private resort with a travel agency for the long weekend holidays to spend quality time with my family. We arrived at the destination on
Fridays's
Change noun form
Fridays
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 night at 10 pm. There was no luggage assistance provided as
this
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 was included in the package and
then
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 when we went to a reception for check-in services, nobody was there we waited there for twenty minutes, the
service
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 was not friendly and the hotel was not clean as the tables, and chairs were dirty. When we tried to contact the Manager, there was no response given. The package included all meals and other facilities
such
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 as a pool, spa, and entertainment. Dinner was in very small quantity to feed 4 people, there was no follow-up
service
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 as well to address the customer's issues. The experience was terrible, it made my vacations distressed. It would be greatly appreciated if any compensation could be provided. I would
also
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 like to give some suggestions for customer
service
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 that the upper management should supervise the staff activities daily or there should be a customer communication policy. I hope
this
Linking Words
 matter is taken into account. Yours sincerely, Elvona Barisova

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task achievement
Be a bit more specific in detailing the difficulties faced during your stay to make your complaint more impactful.
coherence cohesion
Try to better organize the paragraphs by separating the description of different issues. This will enhance the clarity of your letter.
task achievement
The writing tone is suitably formal for a complaint letter.
coherence cohesion
The greeting and closing are appropriately used, reflecting a good understanding of letter format.
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