The line graph below shows the number of complaints received by the complaints department of a single airline over a six-month period in 2009. Summarize the information by selecting and reporting the main features making comparisons where relevant. Write at least 150 words

The line graph illustrates the number of

complaints

sent to the complaint department of a specific airline from January to June

in

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2009.

It is clear that

received

by

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complaints

by person and via telephone increased,

while

email or fax decreased over a 6-month period. Looking at the details, the

complaints

sent by person started at over 400

cases

, which became the lowest point in general at that time. After that, the opinion of customers increased sharply to around 1900. Regarding

to

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via telephone, which declined slightly in

Februaary

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February

exactly 800

cases

, before growing

up

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gradually to around 1600

cases

.

On the contrary

with

complaints

by email or fax, there was a downward trend, which started at about 800. After 4 months, the figures for the opinion by email or fax declined significantly to around 400

cases

in May. The number of

complaints

remains unchanged from May to June with 400