You recently stayed at a hotel conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaint.

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Dear Sir, I hope
this
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letter finds you well. I am writing
this
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letter to express my dissatisfaction towards the services which I got during my stay from 5 to 9 September 2024.
To begin
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with, I stayed in your white rock hotel branch in
room
Use synonyms
number 305 on the third floor. I paid extra for
this
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room
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just because of the sea view from the window and I was super excited about
this
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stay with my family because it was our first stay in a five-star hotel. But my happiness converted into sadness right after I entered my
room
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. The problem started when I saw only one king bed in my
room
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but we needed two beds as per our family requirement. Even
according to
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the site description they promise to have over two beds in the family
room
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.
Apart from
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this
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, there was no bathtub and towels in the washroom
as well as
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no slippers to wear. Once I found out about these problems, I immediately called the reception desk and informed the entire issue but they consoled me by saying that they would resolve all these problems within half an hour but unfortunately, no one came till 3 hours.
Due to
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lack of proper services, my experience in your hotels turned out to be bitter. I was not expecting
such
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bad service from a 5-star hotel and
that is
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the reason I want a full refund of my payment
as well as
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an apology from your department. I would appreciate it if you would consider my request as your main priority. Yours faithfully Arthdeep Kaur
Submitted by arshkaurbrar on

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single idea per paragraph
In the 'Problems' paragraph, ensure each issue is introduced using a separate sentence for better clarity.
logical structure
You might consider adding a final sentence summarizing your expectations for better closure.
complete response
The letter clearly addresses where you stayed, the problems you faced, and your expectations for resolution.
suitable writing tone
The tone remains professional and polite throughout.
greeting and closing
The greeting and closing are appropriately formal, suitable for the context of the complaint letter.
logical structure
The letter follows a logical sequence, making it easy to understand the issues and requests.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • conference: a formal meeting for discussion
  • amenities: useful features or facilities
  • maintenance: the process of preserving a condition or situation
  • gratitude: the quality of being thankful
  • viable: capable of working successfully
  • refund: pay back (money), typically to a customer who is not satisfied with goods or services bought
  • complementary: combining in such a way as to enhance or emphasize the qualities of each other or another
  • discomfort: a state of unease or hardship
  • impact: have a strong effect on someone or something
  • resolve: settle or find a solution to a problem
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