You recently stayed at a hotel conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaint.
Dear Sir,
I hope
this
letter finds you well. I am writing this
letter to express my dissatisfaction towards the services which I got during my stay from 5 to 9 September 2024.
To begin
with, I stayed in your white rock hotel branch in room
number 305 on the third floor. I paid extra for this
room
just because of the sea view from the window and I was super excited about this
stay with my family because it was our first stay in a five-star hotel. But my happiness converted into sadness right after I entered my room
.
The problem started when I saw only one king bed in my room
but we needed two beds as per our family requirement. Even according to
the site description they promise to have over two beds in the family room
. Apart from
this
, there was no bathtub and towels in the washroom as well as
no slippers to wear. Once I found out about these problems, I immediately called the reception desk and informed the entire issue but they consoled me by saying that they would resolve all these problems within half an hour but unfortunately, no one came till 3 hours.
Due to
lack of proper services, my experience in your hotels turned out to be bitter. I was not expecting such
bad service from a 5-star hotel and that is
the reason I want a full refund of my payment as well as
an apology from your department.
I would appreciate it if you would consider my request as your main priority.
Yours faithfully
Arthdeep KaurSubmitted by arshkaurbrar on
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single idea per paragraph
In the 'Problems' paragraph, ensure each issue is introduced using a separate sentence for better clarity.
logical structure
You might consider adding a final sentence summarizing your expectations for better closure.
complete response
The letter clearly addresses where you stayed, the problems you faced, and your expectations for resolution.
suitable writing tone
The tone remains professional and polite throughout.
greeting and closing
The greeting and closing are appropriately formal, suitable for the context of the complaint letter.
logical structure
The letter follows a logical sequence, making it easy to understand the issues and requests.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite