You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter describe the problem you had with the tickets say why you were unhappy with the staff suggest what action the train company should take
Dear Customer Service Team,
I am writing to express my dissatisfaction with a recent experience I had
while
attempting to use train tickets I purchased a week in advance for my journey. Upon my arrival at the station, I was informed that the tickets were invalid for the train I intended to board. This
unexpected situation not only caused considerable confusion but also
disrupted my travel plans significantly.
What compounded my frustration was the lack of assistance from the station staff. Despite my inquiries regarding the reason for the ticket issues and seeking alternative solutions, the staff members were dismissive and unhelpful, which left me feeling quite helpless in an already stressful situation. Their unwillingness to provide assistance or even a clear explanation made the experience far worse.
I urge your company to review this
matter seriously. It would be greatly appreciated if you could provide additional training for your staff on customer service protocols, as well as
ensure that ticket information is accurately communicated to avoid similar issues in the future. Additionally
, I would like to request a refund for my tickets, as they were rendered unusable due to
circumstances beyond my control.
Thank you for your attention to this
matter. I hope to see a resolution soon.
Sincerely,
John DoeSubmitted by Mrjit147 on
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task achievement
Consider providing a bit more detail on what actions you took immediately after finding out your tickets were invalid (e.g., Who did you speak to? What was their exact response?).
task achievement
Try to add a little more specific language when describing your ticket issue. Was there a technical problem with the purchase? Was there a miscommunication?
suitable writing tone
The letter maintains a formal and polite tone throughout, which is very suitable for a complaint to a company.
logical structure
Your letter is well-organized with a clear structure consisting of an introduction, problem description, staff complaint, and suggestion for resolution.
greeting and closing
The greeting and closing are appropriate and professional, fitting the letter's context and tone well.