You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter • describe the problem you had with the tickets • say why you were unhappy with the staff • suggest what action the train company should take

Dear Sir or Madam, I am writing to express my dissatisfaction regarding a recent experience with your train service. I purchased

tickets

for a journey to London, scheduled for [insert date], to attend my cousin's wedding.

However

, upon arrival at the station, I was informed that my

tickets

could not be used

due to

an error in the booking system. The

tickets

were issued in another person's name, which I later discovered was a result of a technical glitch on your website.

This

situation caused significant distress, as my family and I were left without a means to travel to an important family event. What exacerbated the situation was the conduct of your staff. When I attempted to explain the issue, they were dismissive and unhelpful, showing little willingness to assist.

Instead

of offering solutions, they escalated the situation by involving the police, wrongly accusing us of using fake

tickets

.

This

experience was not only frustrating but

also

deeply embarrassing for my family. I believe it is crucial for your staff to receive proper training in customer service and conflict resolution to prevent

such

incidents from occurring in the future.

Additionally

, I request a full refund for the

tickets

, as I did not receive the service for which I paid. Thank you for your attention to

this

matter. I look forward to your prompt response. Yours faithfully, jass