You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter • describe the problem you had with the tickets • say why you were unhappy with the staff • suggest what action the train company should take
Dear Sir or Madam,
I am writing to express my dissatisfaction regarding a recent experience with your train service. I purchased
tickets
for a journey to London, scheduled for [insert date], to attend my cousin's wedding. Use synonyms
However
, upon arrival at the station, I was informed that my Linking Words
tickets
could not be used Use synonyms
due to
an error in the booking system.
The Linking Words
tickets
were issued in another person's name, which I later discovered was a result of a technical glitch on your website. Use synonyms
This
situation caused significant distress, as my family and I were left without a means to travel to an important family event.
What exacerbated the situation was the conduct of your staff. When I attempted to explain the issue, they were dismissive and unhelpful, showing little willingness to assist. Linking Words
Instead
of offering solutions, they escalated the situation by involving the police, wrongly accusing us of using fake Linking Words
tickets
. Use synonyms
This
experience was not only frustrating but Linking Words
also
deeply embarrassing for my family.
I believe it is crucial for your staff to receive proper training in customer service and conflict resolution to prevent Linking Words
such
incidents from occurring in the future. Linking Words
Additionally
, I request a full refund for the Linking Words
tickets
, as I did not receive the service for which I paid.
Thank you for your attention to Use synonyms
this
matter. I look forward to your prompt response.
Yours faithfully,
jassLinking Words
Submitted by jaspreetkaurdasuya on
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task achievement
Ensure to include specific date of travel to provide a complete context.
coherence cohesion
Consider providing more details in each paragraph to further support the story, enhancing the depth of your argument.
task achievement
You have provided a clear and structured letter with distinct sections addressing the problem, staff behavior, and the suggested solution.
task achievement
The letter maintains a polite and formal tone appropriate for a complaint to a company.
coherence cohesion
Logical progression of ideas is evident with concise linking between your points.