You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter • describe the problem you had with the tickets • say why you were unhappy with the sta • suggest what action the train company should take

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Dear Sir or Madam, I am writing to you in regard to an issue that I had at the train station

last

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week. I bought the train

tickets

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online one week before the date I was planning to

travel

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, as I was going to

travel

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from Montevideo station to Caunses station to attend my friend's wedding. Unfortunately, I could not

travel

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due to

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some problems with my

tickets

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, I still could not understand as I followed the online steps and I am pretty sure I bought the right ones. The staff that were working that day were very unhelpful and did not mind helping me.

Moreover

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, without giving me any explanation they told me I had to buy new

tickets

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there to be able to

travel

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Although

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that was completely pointless as my

tickets

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were valid, I had to buy them again as I really needed to take that train. I am very disappointed with

this

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situation, I have been buying

tickets

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online for ages and I have never had any problem until

this

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day. I would very much appreciate it if you could provide some training for the staff, would be good if the people who are working there could be capable of providing some solutions and being more friendly as well. Thank you for your attention on

this

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matter, I eagerly await your response. Kind regards, Jimena Ilaria

jimeilariaWed Oct 23 2024

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task achievement

Ensure the reasons for the problem with the tickets are clearly explained, if known, to strengthen the task achievement.

coherence cohesion

Clearly distinguish between paragraphs with connecting phrases to improve logical flow.

task achievement

The letter uses a formal and polite tone, appropriate for addressing a company.

coherence cohesion

Good organization with a clear introduction, problem description, and solution suggestion.

coherence cohesion

Effective use of closing remarks maintains the formality of the letter.

5
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

230 words

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