You recently bought a piece of sports equipment from an online store, when you first used the piece of sports equipment, you found a problem with it. write a letter to the manager of the online store. In your letter 1) describe the problem with the piece of sports equipment. 2) say what happened because of the problem. 3)explain what would you like the company to do.

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Dear Sir/Madam,
This
is regarding the
yonex
Change the capitalization
Yonex
show examples
badminton
I bought from your
store
in Lajpat Nagar. After seeing
great
Change the article
a great
show examples
many reviews about your
store
we bought the set of
badminton
from your
store
however
Add the comma(s)
, however
show examples
, the experience has been abysmal. Upon the 3rd use
itself
Add a comma
itself,
show examples
the wear and tear on the
badminton
is quite visible the strings are getting loose and the grip is
also
torn. I am a
state level
Add a hyphen
state-level
show examples
badminton
player and
was intending
Wrong verb form
intended
show examples
to use
this
new
badminton
in one of the matches but now I have to buy a new costly
badminton
. When I raised
this
issue in your
store
I
have been
Wrong verb form
was
show examples
directed to make a formal complaint which again is really disappointing considering it has only been less than a week
of
Change preposition
since
show examples
the purchase and still I have to go through hoops to get
this
issue corrected. Kindly direct your
store
to either issue me a refund or replace
y
Correct pronoun usage
my
show examples
badminton
. Your prompt response will save me money and effort on buying a new
badminton
. Hope you understand. Thank you. XYZ
Submitted by outpost.03.cameo on

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Task Achievement
Include specific details, such as the date of purchase, to strengthen the explanation.
Coherence and Cohesion
Organize the letter more clearly by using separate paragraphs for each point mentioned in the prompt.
Task Achievement
Polite and formal tone throughout the letter.
Coherence and Cohesion
Clear greeting and closing.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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Topic Vocabulary:
  • anticipation
  • defect
  • malfunction
  • inconvenience
  • disappointment
  • remedy
  • replacement
  • refund
  • resolution
  • patronage
  • loyalty
  • customer service
  • timely
  • efficient
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