You have had your computer repaired by your local computer supplier. You were extremely impressed with the service. Write a letter to the manager of the shop. Describe what happened when you call the shop. Praised the staff who helped you and ask the manager to thank those concerned.

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Dear Manager, I am writing in the context to tell that I feel delighted to be a customer of your shop since I was helped best by your employees when I was in need. By saying that I mean that, I had storage issues in my laptop
moreover
Linking Words
it was not working swiftly.
Hence
Linking Words
, I called your branch and shared the problem I was having. Surprisingly, in
few
Correct article usage
a few
show examples
minutes they took some details and asked me to visit the store between working hours. I was in the shop as soon as I got time and
then
Linking Words
they said they
need
Wrong verb form
needed
show examples
to keep
laptop
Add an article
the laptop
show examples
for a day
for investigating
Change preposition
to investigate
show examples
and
fixing up
Wrong verb form
fix
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the root cause. I was feeling satisfied as
staff
Add an article
the staff
a staff
show examples
was really understanding and professional. On the very next day, I got my device back with
every thing
Correct your spelling
everything
show examples
great.
Furthermore
Linking Words
, it feels like, it is new. I had
best
Correct article usage
the best
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customer service I ever had in my life. Having said that, I want to request you to please
thanks
Correct subject-verb agreement
thank
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them for their hard work and cooperation.
Moreover
Linking Words
, do appreciate them so they can keep up the good work. I hope to
recieve
Correct your spelling
receive
same
Change the article
the same
show examples
kind of
services
Fix the agreement mistake
service
show examples
in the future. Regards Soojana
Submitted by preetsimran0123 on

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Coherence and Cohesion
Consider using paragraphs consistently to address each aspect of the letter, such as describing the problem, the service experience, and your request to the manager.
Task Achievement
Try to provide more specific details about the staff members who helped you, perhaps by mentioning names or specific actions that stood out.
Suitable Writing Tone
The tone of the letter is polite and positive, which suits the purpose of praising the service received.
Complete Response
The letter includes a clear request to the manager to thank the staff, addressing the task requirements effectively.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • express my gratitude
  • extremely impressed
  • customer service
  • initial contact
  • efficient
  • responsive
  • professionalism
  • went above and beyond
  • satisfactory repair
  • commend
  • acknowledge
  • convey my thanks
  • outstanding service
  • appreciation
  • high standard
  • recommend
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