You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff. Write a letter to the Registrar, about the service you received.

Dear
Registral
Correct your spelling
Registrar
, I am writing to complain about the attention received
last
week in the hospital you belong to. In that
opportunity
Add a comma
opportunity,
show examples
I visited the venue with my three-year-old daughter,
due to
the terrible stomachaches she was suffering from. Despite the fact that I described her delicate symptoms in detail, which by all means were compatible with an emergency, we were completely unattended by the nurses and doctors who walked in and out of the Hospital. What is more, after three and a half hours in that situation, I urgently required to speak with the Director in charge, who was more than disrespectful when I explained to him our emergency. He not only absolutely ignored our case but
also
dismissed my
plead
Replace the word
plea
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that my girl needed to be checked urgently.
This
mistreatment was repeated in the consultancy, when the doctor who
finally
received us after four hours of waiting, disregarded my daughter´s symptoms and said we had made irresponsible use of the emergency service. I do strongly recommend to you and all the staff to take urgent measures in order to provide quality service and check your medical standards, regarding you are obliged to give
a
Correct article usage
apply
show examples
first aid attendance to people in a very vulnerable situation. Best Regards, Laura Thompson
Submitted by laura.trevino.ar on

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task achievement
Consider including specific examples or details to strengthen your points and provide a more complete response.
coherence cohesion
Be sure to clearly distinguish between different complaints or suggestions to enhance the clarity of your message.
task achievement
The letter maintains a formal tone appropriate for the context and audience.
coherence cohesion
Paragraphs are generally well-structured and focused on single ideas, contributing to overall coherence.
coherence cohesion
The greeting and closing are appropriate and professionally done.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • emergency department
  • severe stomach pains
  • urgent medical attention
  • extensive waiting period
  • ignored by staff
  • delay in treatment
  • emotional distress
  • unsatisfactory service
  • immediate action
  • formal complaint
  • patient care
  • hospital protocol
  • adequate attention
  • prompt response
  • better service provision
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