The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve) Summarise the information by selecting and reporting the main features and make comparisons where relevant.

These line charts depict the percentage of performance for one bus company in terms of services arriving on time, actual and

target

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, and count the

number

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of complaints per thousand passenger's journeys. It is clear from the graph that in 1999 the company achieved the highest ratio of punctuality.

According to

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what is shown,the

number

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dipped after one year by 3 per cent, as it is considered to be the lowest

number

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. The graph

then

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decreased to 84% after a small climb to hit 84.5% in 2001, in

this

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year came nearly to reach the

target

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at 85%. In 2003, the actual

number

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of performances exceeded the

target

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by around 85%. the complaints

number

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increased throughout the years. it took the maximum figure in 20013 by 120. The amount was decreased to around 90 in 2001 after some elevation in 2000.

To sum up

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, we could say that the huge difference that happened between the

target

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and actual service count was in 2000.