You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 (general)
Respected Sir/Madam,
I am writing to inform you that
this
morning at 9 a.m., I visited your well-renowned kitchen appliance store, 'Kitchen Accessories.' I purchased a sleek black coffee
maker for $900, and I was very excited to use it. I placed it near my stove, read the manual carefully, and followed all the instructions precisely.
Without delay, I started brewing my coffee
. According to
the manual, it should take only 2 minutes, but after just 10 seconds, the coffee
lid broke, and the machine stopped working.
After
this
unfortunate incident, I tried contacting your shop almost five times. I must say that your customer service needs improvement, as no one answered, and they seemed uncertain about how to assist me.
I am quite disappointed and felt it necessary to write this
letter. The manual clearly states that the coffee
maker comes with a 2-year warranty, so I plan to return tomorrow
.
I would like the manager to provide me with a replacement Correct pronoun usage
it tomorrow
coffee
machine. I paid via PayPal, and if I do not receive a new one, I will have to file a complaint with PayPal customer support.
I hope you understand my situation and look forward to your prompt response.
Thank you.
Yours faithfully,
UmarSubmitted by umarilyas121 on
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coherence cohesion
Ensure that every paragraph focuses on a single idea to improve clarity and flow.
coherence cohesion
Consider breaking down the problem description and your communication with the shop into separate paragraphs for more organized writing.
coherence cohesion
The greeting and closing are polite and appropriate for the context.
task achievement
The letter provides a clear and comprehensive description of the problem and your expectations from the manager.
task achievement
The tone is respectful and formal, which is suitable for a complaint letter.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.