IELTS Writing Correction Service
Writing Samples
Band 8.5

You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office. In your letter, – give the details of your journey, including the date, time and where you sat – explain the problems that happened and express your dissatisfaction – ask about what action will be taken to improve the service

#train #journey #company’s #head #office #date #time #dissatisfaction #action #service
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Dear Sir/Madam I am writing to complain about some problems I encountered during my long train journey from Toronto to Vancouver on December 18th. As you know, Undoubtedly, it is one of the most famous and longest trips in the world by train, about 3000 miles that takes 4 days, and it was not expected to face
such
 inconsistencies. First of all, the departure time from the station was delayed by 30 minutes, and there was no one to guide me in finding my cabin. Unfortunately, my seat was occupied by some other passengers, and it took the crew so long to solve the problem.
On the other hand
, the facilities did not meet the explanations claimed on the relevant website.
In addition
, sometimes, the behaviour of a few staff was impolite.
Also
, the restaurant's service time and recipe options were limited,
although
 the quality of some meals could have been suitable for everyone.
Finally
, I appreciate your extensive efforts to offer various services, but it should not be forgotten that the most essential task shall be customer satisfaction. Yours faithfully Masoud Reihani
Submitted by MASOUDREIHANI1964 on

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coherence cohesion
Make sure to group related ideas into paragraphs effectively.
task achievement
Although the letter does well in describing the problems, consider providing more specific suggestions for improvement.
coherence cohesion
The greeting and closing are appropriate and formal, fitting well with the tone of the letter.
task achievement
The response fully addresses all parts of the task, including details of the journey, problems experienced, and request for actions.
task achievement
The writing tone is suitably formal and polite.
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