You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing to you in order to complain about the terrible experience that I recently had with the new-brand "Thermomix" that I bought two weeks ago in your store. To start with, my first surprise came when my husband and I tried to prepare our first meal with

this

robot.

Initially

, it took us hours to set it up, and by the time it was apparently ready to be employed, we couldn´t because the software of the device wasn´t installed.

Consequently

, we phoned the customer´s service department in order to get guidance.

Nonetheless

, awful was the surprise when we were attended by a very impolite man, who, with terrible manners, yelled

to

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at

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us

that

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, saying that the problem was everything but the gadget, suggesting that we were unable to use it properly. So perplexed were we afterwards, that we tried to make the robot work again, but the same "error" was shown on its display.

Therefore

, I would kindly request you to send a proper service to our house in order to have our Thermomix revised.

Otherwise

, I expect to receive a full refund for my purchase. I hope to hear from you very soon. Regards, Laura