The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The given pie charts

illustrates

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illustrate

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the

statistic

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statistics

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of a form where 100 different customers were asked about

service

in the Parkway Hotel and how they would rate it.

This

questionnaire was in 2005 and after 5 years the experiment was repeated.

Overall

, there are significant

difference

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differences

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between 2005 and 2010, the guest rating for client assistance was excellent, about 28%,

whereas

the rating in 2005 sharply decreased to 5%. In 2005, 45% of

guests

expressed satisfaction and rated the prospect account positively;

however

, by 2010,

this

figure had dropped significantly to 17%. Comparatively, the proportion of

guests

rating customer

service

as "very poor" decreased over the period, falling from 15% in 2005 to just 4% in 2010.

Conversely

, the percentage of

guests

who rated customer

service

as "good" rose significantly, starting at 14% in 2005 and increasing by 25%. Regarding "poor" ratings, the percentage stood at 21% in 2005 but declined to 12% in 2010. The data highlights noticeable changes in

guests

' ratings of customer

service

over the given period.