The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.

The pie chart

illustrate

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illustrates

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Correct article usage

the

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results of five categories

about

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of

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questionary survey which asked people who visited the Parkway Hotel how they evaluated the hotel’s customer service in the years 2005 and 2010. It is noticeable that at the beginning of the period, satisfactory was the highest rate of visitor reviews,

while

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excellent became the least

of

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apply

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review .

By contrast

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, the most significant review was made by good and very poor

showed

Wrong verb form

showing

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the lowest number of total reviews. Looking at the pie chart in more detail ,the ratio of excellent was 5 in 2005 and

this

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figure increased enormously to 28% in 2010.

Moreover

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, there was a significant decrease in the satisfactory category from 45% in 2005 to 17 % in 2010 ,respectively.

Furthermore

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,the percentage of very poor was 15% in 2005 ,

this

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figure decreased sharply to 4% in 2010.

In contrast

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, the percentage of good

as well as

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poor changed minimally over a period of 5 years