You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter • describe the problem you had with the tickets say why you were unhappy with the staff • suggest what action the train company should take
Dear Sir/Madam,
Hope
this
email finds you well. Recently I had a very unpleasant experience at the Linking Words
train
station.
I was Use synonyms
planing
a trip to Ottawa and booked a Correct your spelling
planning
ticket
in advance. When I arrived Use synonyms
to
Change preposition
at to
train
station I was turned around and told that the Use synonyms
ticket
Use synonyms
cannot
be used. Talking to Wrong verb form
could not
Use synonyms
stuff
was pointless, Correct your spelling
staff
non
of my Correct your spelling
none
question
were Fix the agreement mistake
questions
answere
which left me very frustrated.
When I handed my Correct your spelling
answered
answer
ticket
to a conductor, she said that Use synonyms
this
Linking Words
ticket
Use synonyms
is
no longer valid and I Wrong verb form
was
have
to purchase a new one, even though I Wrong verb form
had
have
already paid for the Wrong verb form
had
ticket
. Why it is no longer valid was not Use synonyms
exmplained
, even after I asked.
The Correct your spelling
explained
Use synonyms
stuff
was not helpful and left me second Correct your spelling
staff
guess
Wrong verb form
guessing
my self
. The Correct your spelling
myself
train
left and all my bookings were non-refundable. There Use synonyms
was
no tickets available Change the verb form
were
to
Change preposition
for
next
Correct article usage
the next
train
and the Use synonyms
Use synonyms
stuff
was not helping Correct your spelling
staff
in finding
one. I was just told that I need to email here in order to solve the. issue, Change preposition
to find
eventhough
it takes 3 business Correct your spelling
even though
day
to get a response by email.
Fix the agreement mistake
days
This
issue Linking Words
also
happened to my friend who booked a Linking Words
ticket
with me. Use synonyms
This
is very disorganized and I suggest you Linking Words
to
look into your website and system that signs the tickets. There is Remove the particle
apply
definetly
an issue there and Correct your spelling
definitely
also
talk to Linking Words
Use synonyms
stuff
on how to solve Correct your spelling
staff
this
kind of Linking Words
problems
.
Hope you have a nice day!
Faithfully yours,
Sofiia LyefiFix the agreement mistake
problem
Submitted by Alla
on
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Coherence and Cohesion
Make sure each paragraph contains a single focus to improve clarity. For instance, separate the description of the problem from the interaction with staff.
Task Achievement
Review some of the spelling and grammatical errors for improved clarity, such as 'stuff' instead of 'staff', 'answere' instead of 'answered', and 'exmplained' instead of 'explained'.
Coherence and Cohesion
The letter starts and ends with appropriate greeting and closing, showing good understanding of formal letter structure.
Task Achievement
The letter adequately addresses all key parts of the task, describing the problem, expressing dissatisfaction with staff, and suggesting a solution.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.