You found a problem with the item which you bought it online. Write a letter to the company manager. In your letter, you should: •describe the item •explain what the issue is •suggest what you expect the manager to do

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Hi Sir/Madam, I am writing
this
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letter to complain about the product that I have bought online from your website. Two weeks ago,I ordered an online iPhone 15 Grey colour and it was delivered yesterday . As I was very excited about my new phone, I started to use it and was working fine till the today morning.But ,suddenly around 11.30 am, it turned off .Earlier,I thought might battery issue so I kept it on charging but after the one-hour plug-in
also
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,it did not start .I tried to switch on multiple times but nothing is happening. I request you to look into the matter.I am sending the phone back to the company address ,please help to check what is the issue on priority and help to resolve it .If the phone is not able to start
then
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help to replace it with the new handset as I have warranty and guarantee for 1 year . Looking forward to your assistance soon. Yours faithfully, Payal
Submitted by pskhandelwal13 on

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Coherence and Cohesion
Ensure that each paragraph focuses on a single idea to enhance clarity.
Task Achievement
Include more specific details about the problem to strengthen your task response.
Coherence and Cohesion
The letter includes a clear greeting and closing, maintaining politeness throughout.
Task Achievement
The tone is appropriate for a formal complaint letter, respectful yet assertive.
Topic Vocabulary:
  • defective
  • malfunction
  • brand new
  • refund
  • replacement
  • warranty
  • customer satisfaction
  • purchase date
  • order number
  • compensation
  • resolution
  • escalation
  • damaged
  • substandard
  • retailer
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