You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that the merchandise cannot be returned. Write a letter to the store manager. In your letter: Describe the problem with the jacket Explain what happened and what happened when you tried to return it. Say what you would like the manager to do.
Dear Sir/Madam,
I am writing to inform you about an issue with an item I recently purchased from your store and
to request assistance in resolving it.
This
morning, I visited your GAP store and purchased a Linking Words
jacket
with a 40% discount. I was very excited about the Use synonyms
jacket
, as it fit well, was a lovely red Use synonyms
color
, and had a stylish design. Change the spelling
colour
However
, when I got home and inspected it more closely, I discovered several small holes inside the Linking Words
jacket
. I immediately returned to your store to ask your staff for an exchange for a new Use synonyms
jacket
of the same style. To my surprise, they informed me that items purchased with a discount promotion were not eligible for exchange or return.`Use synonyms
This
situation is unacceptable as it reflects poorly on your brand. I have been a loyal GAP customer for many years and have never encountered issues with your products Linking Words
unUl
now. I am disappointed, and my trust in the brand has been compromised.
I would greatly appreciate it if you could reconsider your policy in Correct your spelling
until
this
case. I am hoping you can
either offer a refund for Linking Words
this
Linking Words
defecUve
item or provide an exchange for another Correct your spelling
defective
jacket
of the
same price and quality.
I look forward to your response.
Yours sincerely,
Nguyen LanUse synonyms
Submitted by phuonghoa on
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coherence and cohesion
Ensure spelling errors are checked to maintain professionalism, such as 'unUl', which should be 'until'.
coherence and cohesion
Although the letter is well-structured, maintaining a consistent and clear tone will further enhance clarity.
coherence and cohesion
Ensure to clearly separate ideas into paragraphs for better readability. The current structure is good but could have a more distinct division.
task achievement
The letter provides a complete response to the task with a clear description of the problem and specific requests to the manager.
task achievement
The tone is appropriate for a formal letter and conveys the message effectively.
coherence and cohesion
The letter opens and closes with a conventional and appropriate greeting and sign-off, creating a professional impression.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.