You have purchased some goods from a company and the goods were supposed to be delivered within three days of purchase. Seven days have already gone and you have not received the products yet. Write a letter to a company manager with whom you arranged the delivery of goods. In your letter:     •    inform him/her what items you have purchased     •    ask the reason for the delay in delivery     •    suggest what can be done about the matter

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Dear Sir/Madam, I trust you are doing well. The purpose of writing
this
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letter is to inform you about the goods, that I have not received for the
last
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seven days from your well-known company.
To begin
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with, I ordered my required skin care products
such
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as face wash, moisturizer cream, and other related things.
Besides
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this
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, your new product for sun protection is
also
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on that list.
Also
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, I purchased some goods for my loved ones
too
Rephrase
apply
show examples
.
Moreover
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, could you please provide me with the reason for the delay at your earliest convenience?
As well as
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I would
also
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like to know about the latest time of arrival of the products.
Last
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but not least, I would be grateful if the company could provide me with the tracking number of the courier.
Additionally
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, the company should change the process of delivering their items. I hope you understand my concerns and will take appropriate steps to resolve them. Thank you for your time and consideration. Yours faithfully, Dhruvi Patel

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coherence cohesion
Ensure each paragraph has a clear central idea to maintain excellent coherence. For example, the second paragraph introduces the items but could also briefly mention the impact of the delay.
task achievement
When seeking reasons for the delay, you might express why it is important to you to make the letter more persuasive.
coherence cohesion
The letter follows a logical structure with a clear introduction, body, and conclusion, enhancing readability.
coherence cohesion
The greeting and closing are appropriately formal, as expected in a letter to a company manager.
task achievement
The letter addresses the task by informing about the purchased items, inquiring about the delay, and suggesting a solution.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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