IELTS Writing Correction Service
Writing Samples
Band 6.5

You recently bought an electronic device from a store, but it does not work properly. When you tried to return it, the store refused to accept the return. Write a letter to the store manager. In your letter: Explain what the problem with the device is. Describe what happened when you tried to return it. *Say what you would like the manager to do.

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Dear Manager, I am writing to you regarding the unpleasant situation that I encountered. The day before yesterday bought a Wi-Fi router in your shop. I was not sure
in
Change preposition
about
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this
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 product. I was worried about whether it was best suited for my devices.
However
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, a consult manager, Alex, assured me that I would have an opportunity to take it back. I believed him and decided to buy the modem regardless of my concerns. Unfortunately, it was not
a
Correct article usage
the
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 right decision. The Wi-Fi router definitely was an appropriate solution for me. My computer just could not be connected to it. Despite
this
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, when I tried to turn my purchase back, a cashier said that I could not do it, because communication devices cannot be returned. But I had not been informed about it.
For
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this
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 reason, I kindly request you to consider my application. I would be extremely grateful if you suggest a solution.
For instance
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, it would be great if you let me get my money back.

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task achievement
Make sure to include a brief introduction that outlines the purpose of your letter more explicitly.
coherence and cohesion
Try to clarify some sentences for better understanding, such as 'The Wi-Fi router definitely was an appropriate solution for me.'
coherence and cohesion
Ensure that each paragraph has a clear main idea and stays focused on that.
suitable writing tone
You maintained a polite and respectful tone throughout the letter, which is important in such correspondence.
complete response
You provided a clear explanation of the issue with the product and the response you received from the cashier.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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