You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

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Dear train company, I hope that you are having a nice day.

However

Linking Words

, I am writing to you because I have had some trouble with the

tickets

Use synonyms

that I bought a couple of days ago. Well,

this

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is what happened. I bought some train

tickets

Use synonyms

a few days ago, and I thought that when I got to the train station, I could use those

tickets

Use synonyms

. Unfortunately, it turned out that I could not use them.

Then

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I sought help, but I did not get any. One staff member knew of my problems, but he did not provide any useful solutions.

As a consequence

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, I was extremely disappointed about what happened. So, after my trip, I decided to write to you to make a complaint. Anyway, I would like to make some suggestions about

this

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situation.

First,

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I would like to have a refund for my

tickets

Use synonyms

Second,

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if that staff member could receive some training,

this

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is acceptable. I hope my requests do not cause any inconvenience. I look forward to hearing from you shortly. Kind regards, Rose

ysh424Mon Feb 10 2025

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Task Achievement

Consider adding more details about the issue with the tickets to strengthen your response. For example, include specifics about why the tickets were not valid.

Coherence and Cohesion

Try to ensure that each paragraph contains a single clear idea. The second paragraph mixes the description of the ticket issue and the staff's unhelpfulness somewhat, and clarity could be improved.

Task Achievement

Your letter has a polite and suitable tone throughout, which is commendable.

Coherence and Cohesion

The structure of the letter is clear, with a proper greeting and closing, making it easy to follow.

6
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

178 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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