You bought a TV a week ago but when you got home you discovered it was not working properly. You called customer service to report the problem but you have not received any help. Write a letter to the company and in your letter 1. Introduce yourself 2. Explain the problem 3. State what action you would like from the company

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Dear Mr. Brown, I am writing

this

Linking Words

letter to complain about the issue I faced after purchasing

television

Correct article usage

a television

show examples

from your company and the negligence of the service providers. Sir, I bought the TV unit on Saturday

last

Linking Words

week from your Agra showroom. The reference number of the order is 98078667 and was purchased using cash payment. As I am a holder of

gold

Correct article usage

the gold

show examples

category, I opted for free installation and home delivery. After I received the unit on

same

Add an article

the same

show examples

day, I noticed that the remote control was not working. The technician who came along was not able to resolve the problem.

Moreover

Linking Words

, I called the customer service hotline but of no use. I request you to investigate the matter on

urgent

Correct article usage

an urgent

show examples

basis. Please send the team at the earliest and if by any chance it cannot be fixed

then

Linking Words

I would like my money to be refunded. I hope to hear from you on receipt of

this

Linking Words

letter. Yours faithfully, Rubina

msrubinagillThu Apr 03 2025

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coherence and cohesion

Consider breaking the letter into clearer paragraphs, such as separating the introduction, problem description, and conclusion more distinctly.

task achievement

Expand on the issue with the remote control by providing specific details about the problem, including any error indicators or signs of malfunction.

task achievement

The tone of your letter is polite and respectful, which is appropriate for a formal complaint letter.

task achievement

Your request for action is clear, stating a preference for either a repair or a refund, which shows your awareness of consumer rights.

4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
4
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

161 words

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