You bought a TV a week ago but when you got home you discovered it was not working properly. You called customer service to report the problem but you have not received any help. Write a letter to the company and in your letter 1. Introduce yourself 2. Explain the problem 3. State what action you would like from the company

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Dear Mr. Brown, I am writing
this
Linking Words
letter to complain about the issue I faced after purchasing
television
Correct article usage
a television
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from your company and the negligence of the service providers. Sir, I bought the TV unit on Saturday
last
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week from your Agra showroom. The reference number of the order is 98078667 and was purchased using cash payment. As I am a holder of
gold
Correct article usage
the gold
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category, I opted for free installation and home delivery. After I received the unit on
same
Add an article
the same
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day, I noticed that the remote control was not working. The technician who came along was not able to resolve the problem.
Moreover
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, I called the customer service hotline but of no use. I request you to investigate the matter on
urgent
Correct article usage
an urgent
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basis. Please send the team at the earliest and if by any chance it cannot be fixed
then
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I would like my money to be refunded. I hope to hear from you on receipt of
this
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letter. Yours faithfully, Rubina

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coherence and cohesion
Consider breaking the letter into clearer paragraphs, such as separating the introduction, problem description, and conclusion more distinctly.
task achievement
Expand on the issue with the remote control by providing specific details about the problem, including any error indicators or signs of malfunction.
task achievement
The tone of your letter is polite and respectful, which is appropriate for a formal complaint letter.
task achievement
Your request for action is clear, stating a preference for either a repair or a refund, which shows your awareness of consumer rights.
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