You found a problem with the item which you bought it online. Write a letter to the company manager. In your letter, you should: •describe the item •explain what the issue is •suggest what you expect the manager to do

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Dear Manager, I am writing
this
Linking Words
letter to express dissatisfaction regarding the
last
Linking Words
purchase I
did
Verb problem
made
show examples
online from your website, Jabong. I have been a
long time
Add a hyphen
long-time
show examples
customer with
this
Linking Words
website and do
constants
Change the noun form
constant
show examples
purchases every month. I ordered

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task achievement
Make sure to clearly describe the item you purchased, including its name and any specific details.
coherence and cohesion
Use clearer transitions between your points to improve the overall flow of your letter.
task achievement
Provide a specific suggestion or action you would like the manager to take regarding the issue with the item.
suitable writing tone
You have a polite tone throughout the letter, which is appropriate for a complaint letter.
complete response
You are expressing your long-term relationship with the company, which adds credibility to your concerns.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • defective
  • malfunction
  • brand new
  • refund
  • replacement
  • warranty
  • customer satisfaction
  • purchase date
  • order number
  • compensation
  • resolution
  • escalation
  • damaged
  • substandard
  • retailer
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