You recently purchased a piece of furniture online from a well-known company. However, when arrived, it was damaged and did not match the description provided on the website. Write a letter to the customer service manager of the company. In your letter: - Explain what you ordered and what was wrong with it - Describe the inconvinience this has caused State what you would like the company to do

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Dear Sir or Madam, I am writing to express my dissatisfaction regarding the product of yours which I purchased recently. To be precise, I surfed

Change preposition

apply

show examples

your online store

last

Linking Words

week and decided to check out a white minimalist cabinet for $150.

However

Linking Words

, when the item

has

Unnecessary verb

apply

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arrived

this

Linking Words

morning, it

turns

Wrong verb form

turned

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out that the colour of the cabinet

Wrong verb form

was

show examples

not

Correct article usage

apply

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white, but rather

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apply

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grey.

This

Linking Words

matter is getting worse by the fact that the painting on the cabinet surface is peeling. I

fully

Add a missing verb

am fully

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disappointed with

this

Linking Words

mistake as the product that you sent is not suitable

with

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for

show examples

my room accent.

Furthermore

Linking Words

, if we see on the website there is a considerable price gap between the grey and the white one.

This

Linking Words

error is clearly a disadvantage for me as a buyer, both aesthetically and materially. As

the

Correct article usage

show examples

result, I urge the company to take

this

Linking Words

matter into account by two settlement options.

First,

Linking Words

I want the item to be exchanged with the correct one with the additional monetary compensation.

Second,

Linking Words

if your party is unable to

fulfill

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fulfil

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the first choice, I want my money to

be refund

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be refunded

show examples

then

Linking Words

I will send you

product

Add an article

the product

show examples

back through the delivery service right over. Thank you for your cooperation on

this

Linking Words

matter and I am looking forward to hearing from you. Sincerely yours, Daffa

rafesaldaffaoxuMon Apr 21 2025

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coherence and cohesion

Consider using more varied vocabulary to enhance clarity and expressiveness in your writing.

task achievement

Make sure to maintain a consistent verb tense throughout your letter. For example, use 'arrived' instead of 'has arrived' to match the past tense.

task achievement

The introduction clearly states the purpose of the letter, which is an excellent way to engage the reader.

task achievement

You provided specific details about the product and the issues faced, which strengthens your argument.

7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
12
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

223 words

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