IELTS Writing Correction Service
Writing Samples
Band 6.5

You recently purchased a kitchen appliance, but it was delivered late and damaged. Write a letter to the store manager to complain about the issue. In your letter: - describe what item and problems - explain how the late and damaged delivery affected you, - state what you would like the store to do to resolve the problem.

I am writing to express my dissatisfaction regarding a recent purchase I made from your store.
Firstly
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, on April
28 th
Correct your spelling
28th
, I ordered a stainless steel microwave oven, which was scheduled for delivery within 3 working days. Unfortunately, not only did the item arrive a week late, but it was
also
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 damaged upon arrival. I am disappointed because, when I opened the box, I noticed a large dent on the side panel of the microwave and the display screen was cracked.
Due to
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 the delay, I was unable to prepare meals properly for several days.
This
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 caused significant inconvenience for my family, especially during the busy week. I would like to request an immediate replacement of the damaged product, delivered at no extra coal. I look forward to your reply and a resolution to my problem. Best regards Feruza

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task achievement
Try to elaborate more on how the issues with the microwave affected your daily life. This will give a deeper insight into your experience.
coherence and cohesion
Ensure consistent spacing between words and punctuation marks. For example, '28 th' should be '28th'.
task achievement
The letter maintains a polite tone throughout, which is commendable and appropriate for a complaint letter.
coherence and cohesion
The issues with the microwave are clearly identified, making it easy for the manager to understand the problem.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

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