You recently purchased a kitchen appliance, but it was delivered late and damaged. Write a letter to the store manager to complain about the issue. In your letter: - describe what item and problems - explain how the late and damaged delivery affected you, - state what you would like the store to do to resolve the problem.

I am writing to express my dissatisfaction regarding a recent purchase I made from your store.

Firstly

Linking Words

, on April

28 th

Correct your spelling

28th

, I ordered a stainless steel microwave oven, which was scheduled for delivery within 3 working days. Unfortunately, not only did the item arrive a week late, but it was

also

Linking Words

damaged upon arrival. I am disappointed because, when I opened the box, I noticed a large dent on the side panel of the microwave and the display screen was cracked.

Due to

Linking Words

the delay, I was unable to prepare meals properly for several days.

This

Linking Words

caused significant inconvenience for my family, especially during the busy week. I would like to request an immediate replacement of the damaged product, delivered at no extra coal. I look forward to your reply and a resolution to my problem. Best regards Feruza

uluga2002Wed May 07 2025

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task achievement

Try to elaborate more on how the issues with the microwave affected your daily life. This will give a deeper insight into your experience.

coherence and cohesion

Ensure consistent spacing between words and punctuation marks. For example, '28 th' should be '28th'.

task achievement

The letter maintains a polite tone throughout, which is commendable and appropriate for a complaint letter.

coherence and cohesion

The issues with the microwave are clearly identified, making it easy for the manager to understand the problem.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

Dear + name
Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

139 words

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The Greeting

Sales companies should recruit people who are hungry for money as they will make the most dedicated workers.Do you think money is the driving force behind hard work? What factors should be taken into consideration when recruiting staff for sales positions

Traffic on roads has become a problem in nearly every country in the world. What can be done to reduce the amount of traffic at a society level? What could individuals do to help?

Some people believe that professionals, such as doctors and engineers, should be required to work in the country where they did their training. Others believe they should be free to work in another country if they wish.

Nowadays,The way many people interact with each other has it changed because of technology. In what ways has technology affected the type of relation that people make? Has this been a positive or negative development.