You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color. Write a letter to the customer service department. In your letter: describe the item you ordered explain what the problem is say what you would like the company to do

Dear Sir/Madam, I am writing to express my concern regarding a recent order I placed through your online store. Unfortunately, the clothing item I received was not what I ordered, as it arrived in the wrong

size

Use synonyms

and

color

Change the spelling

colour

show examples

. The item I ordered was a blue shirt in

size

Use synonyms

medium.

However

Linking Words

, I received an orange shirt in

size

Use synonyms

large, which is quite different from my original selection. I placed the order on your website and double-checked the details before confirming, so I believe the mistake occurred during processing or shipping. I would like to request an exchange for the correct item in the

color

Change the spelling

colour

show examples

and

size

Use synonyms

I originally ordered.

Additionally

Linking Words

, I would appreciate it if you could send me a confirmation message once the replacement has been arranged. I look forward to your prompt response and hope

this

Linking Words

issue can be resolved quickly. Yours faithfully, John Adam

azzam.alammari1Sat May 24 2025

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coherence and cohesion

Make sure each paragraph has one clear idea. This will help your letter be easier to read.

task achievement

Try to add a bit more detail about what you expect in the exchange process, such as specific steps or timeline.

coherence and cohesion

Your letter has a clear greeting and closing, which is very good for a formal letter.

task achievement

You clearly described the issue with your order; this helps the customer service understand your problem well.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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3
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

147 words

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You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color. Write a letter to the customer service department. In your letter: describe the item you ordered explain what the problem is say what you would like the company to do

Word Count

In the past，many people had skills such as making their own clothes and doing repair to things in the house. In many countries, nowadays, skills like these are disappearing. Why do you think this change is happening? how far is this situation true in your county?

Many people prefer to spend money and not save it. What are the reasons is it possitive or negative development?

Nuclear power is far too dangerous; therefore, countries should ban its use and concentrate instead on developing alternative sources such as hydroelectric power and solar energy. To what extent do you agree?

Big salary is much more important than job satisfaction. Do you agree or disagree? Provide relevant examples if necessary.

In some countries, many people suffer from health problems due to eating too much fast food. It is, therefore, necessary for governments to impose a higher tax on this kind of food. Do you agree or disagree?