IELTS Writing Correction Service
Writing Samples
Band 6

You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color. Write a letter to the customer service department. In your letter: describe the item you ordered explain what the problem is say what you would like the company to do

Dear Sir/Madam, I am writing to express my concern regarding a recent order I placed through your online store. Unfortunately, the clothing item I received was not what I ordered, as it arrived in the wrong
size
Use synonyms
 and
color
Change the spelling
colour
show examples
. The item I ordered was a blue shirt in
size
Use synonyms
 medium.
However
Linking Words
, I received an orange shirt in
size
Use synonyms
 large, which is quite different from my original selection. I placed the order on your website and double-checked the details before confirming, so I believe the mistake occurred during processing or shipping. I would like to request an exchange for the correct item in the
color
Change the spelling
colour
show examples
 and
size
Use synonyms
 I originally ordered.
Additionally
Linking Words
, I would appreciate it if you could send me a confirmation message once the replacement has been arranged. I look forward to your prompt response and hope
this
Linking Words
 issue can be resolved quickly. Yours faithfully, John Adam

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coherence and cohesion
Make sure each paragraph has one clear idea. This will help your letter be easier to read.
task achievement
Try to add a bit more detail about what you expect in the exchange process, such as specific steps or timeline.
coherence and cohesion
Your letter has a clear greeting and closing, which is very good for a formal letter.
task achievement
You clearly described the issue with your order; this helps the customer service understand your problem well.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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