ou recently ordered an electronic item online, but when it arrived, it was damaged. Write a letter to the online store. In your letter: Describe the item you ordered Explain the damage that occurred Say what you would like the company to do

Dear Sir/Madam, I am writing to complain about a damaged laptop I received from your online store

Remove the comma

apply

show examples

since the matter requires immediate attention.

Although

Linking Words

I appreciate your timely delivery service, the product arrived with a broken screen and faulty keyboard. Not only has

this

Linking Words

caused significant inconvenience, but it has

also

Linking Words

disrupted my ability to work from home.

Besides

Linking Words

this

Linking Words

, I noticed the packaging lacked sufficient protection, which may have caused the damage during transit.

Moreover

Linking Words

, I have tried contacting your customer service team by phone and email over the past week, but no one has responded. Rather than

prolonging

Wrong verb form

prolong

show examples

the issue, I suggest you either send a replacement or issue a full refund at the earliest.

Whereas

Linking Words

I had high expectations from your company,

this

Linking Words

experience has been disappointing. I kindly request you to resolve

this

Linking Words

matter promptly. Thank you for your attention. I look forward to your reply. Yours faithfully, Nazia Kousar

nazianoor1314

Jun 21, 2025

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coherence and cohesion

Make sure to clearly separate different points into different paragraphs.

task achievement

Add more details about the item itself, like model or features, for clarity.

tone

The letter has a polite and formal tone throughout, which is great for customer service issues.

clarity

The request is clear and direct, making it easy for the store to understand your needs.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

10 paragraphs

154 words

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ou recently ordered an electronic item online, but when it arrived, it was damaged. Write a letter to the online store. In your letter: Describe the item you ordered Explain the damage that occurred Say what you would like the company to do

Use a variety of complex and simple sentences

Your workplace does not have a parking area for cars, and it is causing some problems. Write a letter to your manager and include the following: – Describe the problems it has caused. – Explain what benefits a parking area would bring to the company. – Suggest a solution.

It is better for university students to live away from home during their university studies rather than staying with their parents. To what extent do you agree or disagree?

Many people believe that the current system of both teachers and students in the classroom will no longer exist by the year 2050. To what extent do you agree with this opinion?

Modern technology now allows rapid and uncontrolled access to information in many countries. This is a danger to our societies. To what extent do you agree or disagree?

In some countries, it is becoming increasingly common for people to follow a vegetarian diet. Do the advantages of this outweigh the disadvantages.