When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.

Nowadays, customer satisfaction has been a significant criterion for several stores. One way to measure

this

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indicator is by calculating the

complaint

Use synonyms

rate, which refers to the number of reported defective products or poor services received by a company. There are two methods to file a

complaint

Use synonyms

: in writing and in person.

This

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essay will discuss both approaches and illustrate some examples when possible.

To begin

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with, the submission of a written

complaint

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can be very useful.

This

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is primarily

due to

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the fact that words can communicate our ideas more efficiently and effectively. In writing, customers are required to identify the problem, elaborate on its details, and attach images.

For example

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, if a carrier delivers a package

that is

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damaged, the receiver can take a picture and send an email to the

complaint

Use synonyms

department at the company. He or she will need to specify the condition in which the shipment is handed and

as well as

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the worth of the item purchased.

Furthermore

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, a written communication,

such

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as an e-mail, is accepted as legal evidence in case the situation necessitates

to be

Change the verb form

being

show examples

escalated to the upper management or the involvement of a lawyer.

In contrast

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, articulating our concerns verbally can be a double-edged sword. From one perspective, individuals can inquire about the manager in a store and speak to him or her directly.

This

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can accelerate the process where the consumer is refunded or helped.

However

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, in some cases, consumers might not be able to sustain their temper.

This

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phenomenon occurs

in particular

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if the

complaint

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is attributed to an item not eligible for refund or does not lie within the company’s accountability

due to

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malpractice. During the problem,

for instance

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, car insurance that does not cover faults within the engine after 5 years, a person who feels overwhelmed or upset could cause a scene, prompting the company to terminate the contract or refuse to assist him or her

due to

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the aggressive behaviour. In conclusion, reporting about a problem with a product or a poor service we encounter is a civil right.

However

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, since written complaints are more secure legally and can propel commercial establishments to act, it is a better method, in my view, to reach out to those who can resolve an issue.

rocksree17Sun Jun 22 2025

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Task Achievement

Consider adding a clearer thesis statement in your introduction to summarize your main point and guide the reader.

Coherence and Cohesion

Ensure that transitions between paragraphs are smoother to improve the flow of your essay.

Task Achievement

Try to provide more specific examples that relate to personal experiences or well-known situations to enhance your arguments.

Coherence and Cohesion

Your essay has a clear introduction and conclusion, which helps structure your argument well.

Task Achievement

You successfully compare the two methods of complaining, showing an understanding of both sides.

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12
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Introduction & conclusion present

Supported main points

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Clear & comprehensive ideas

Relevant & specific examples

Appropriate word count

4 paragraphs

377 words

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Topic Vocabulary:

complain
service
product
issue
record
thoughtful
detailed
feedback
connection
resolution
confrontation
comfortable
express
accurately
serious
helpful
personal
quicker
feelings
individual

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When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.

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