IELTS Writing Correction Service
Writing Samples
Band 5

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In the letter: explain why you were at the restaurant describe the problems write about the action you want the manager to take

Dear
sir
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Sir
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 or
madam
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Madam
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, I am writing
this
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 letter in response to the service that we received yesterday at your downtown location. Let me give you some details about the incident
, it
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. It
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 was my birthday yesterday
and
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, and
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 my family wanted to surprise me by taking me to my
most
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apply
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favourite restaurant.
Although
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 my dad had already confirmed the table reservation for 10 people, upon reaching
at
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apply
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the restaurant, we were asked to wait another 15 minutes
, we
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. We
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 all agreed and thought
may be
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maybe
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 they are very busy. After 20
minutes
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minutes,
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 we got
out
Use the right word
our
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 tables but had no cutlery or glassware on
it
Correct pronoun usage
them
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,
we
Correct word choice
and we
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also
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 had to ask for menus. It was quite unpleasant and hard to believe what was going on at that moment. Later
on
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on,
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 we
-
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apply
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laced
Use the right word
placed
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 our order
and
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, and
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food
Correct article usage
the food
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 was stale
,
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;
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 no one followed our instructions for our meals, again a huge disappointment.
At the
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end
Add a comma
end,
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 we were forced to tip 20% of our bill amount
which
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, which
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 I find forced tipping. I wanted to bring all these issues to your attention so that you can take appropriate action and train the staff properly
for providing
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to provide
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best
Correct article usage
the best
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 service. Feel free to get in touch with me if you need
further
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 details. Thank you Your sincerely

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greeting and closing
Make sure to include a proper greeting like 'Dear Manager' and close the letter with 'Yours sincerely'.
single idea per paragraph
Try to separate your ideas clearly in different paragraphs. Each paragraph should focus on one main point.
complete response
Explain your feelings more clearly about the meal and service. This will help the manager understand your disappointment better.
positive
Your letter is polite, which is important for making a complaint.
Topic Vocabulary:
  • disappointed
  • meal
  • complain
  • manager
  • occasion
  • celebration
  • dining experience
  • undercooked
  • cold
  • unseasoned
  • advertised
  • menu
  • poor service
  • cleanliness
  • resolution
  • refund
  • replacement
  • discount
  • customer satisfaction
What to do next:
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