You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir or Madam, I am writing to express my disappointment with your services

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after I had a bad experience with your staff. Let me explain my situation. I bought business class tickets for my journey from Los Anglos to New York before a week from the trip, when I arrived to the gate the employee said that I can't enter trough the business gate because my ticket is old and their are some changes on the policy about

this

Linking Words

manner, as I mentioned I purchased my tickets before one week. The staff were very impolite and they refused to talk to me, I wanted to explain my problem, but they closed the door and I couldn't catch the train. I am kindly requesting a refund for my fee that I paid, and I expect an apology for the treatment that I received from the workers there. Thank you for your consideration. Best regards, Lamar

lamar.28859

Aug 2, 2025

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task achievement

Make sure to start the letter with a proper greeting and include more details about your experience to fully explain the problem.

coherence and cohesion

Use clearer paragraphs, where each paragraph has only one main idea. This will help the reader understand your points easily.

task achievement

Try to be more polite in your request and add a closing statement to show appreciation.

task achievement

You described your problem with the tickets clearly, which is good for understanding the issue.

coherence and cohesion

You used a polite closing, which is important in formal letters.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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1
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

155 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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