IELTS Writing Correction Service
Writing Samples
Band 5

Write a letter to an airline manager regarding your bad experience on a recent flight. Pease say - Where and when did you fly? - What happened on the flight? - Give a suggestion how this issue could be resolved or prevented.

Dear Sir, I am writing
this
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 letter
,
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 to express my complete dissatisfaction with the service provided by your
airline
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airline,
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 "The Sky". To commence with, my flight was on 25th July,2025, from Canada to India. I booked it in advance
and
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, and
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 my seat number was 26A. I frequently travel with your
airlines
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airline
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 back to my home country, but
this
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 time I was very annoyed. At
first,
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the seats were completely broken
from
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on
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sides
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the sides
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 and none of the TV screens were working. The seat was so uncomfortable
,
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 that I could not even sit properly
but
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, but
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,
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 when I asked one of the air
hostess
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hostesses
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 to change my place or find me a better seat, she was extremely rude to me. Not to forget
the
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, the
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 food was awful and smelled really bad. I asked for orange juice
which
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, which
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,
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 the staff
memebers
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members
 bluntly refused to provide me.
Lastly
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, when I was waiting at the luggage area for my bags,
it
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they
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 never arrived
and
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, and
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 when I tried to request help by calling your helpline number, they provided no assistance at all.
This
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 is extremely
a
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apply
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bad
movement
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apply
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for me. Please let me know when
will I
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I will
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 get my bags, so that I can be relieved.
Otherwise
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, I will have to lodge a
complain
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complaint
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 against your airline company. And, I hope you can provide better training to your staff
memebers
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members
, to avoid
such
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 complications in future. I look forward to
hear
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hearing
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 from you soon. Yours sincerely Himani Jaggi

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task response
Be clear about what you want. State a specific request for action (for example, a refund or apology) and give a time limit.
coherence
Improve flow by making short paragraphs and using linking words like first, next, also, finally.
task response
The letter gives the date and place of travel and the route.
coherence
It lists many problems (seat, food, baggage, help) to show what happened.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • introduction
  • briefly
  • describe
  • origin
  • destination
  • negative
  • experience
  • delayed
  • unclean
  • inattentive
  • quality
  • technical difficulties
  • entertainment system
  • emotional impact
  • inconvenience
  • discomfort
  • disappointment
  • resolution
  • compensation
  • improvement
  • maintenance
  • upgrading
  • services
  • systems
  • closing
  • request
  • response
  • action
  • improved
  • thank
  • attention
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